Refund policy
Returns and Refunds
How can I return an item?
Refunds deadline
Have you received my returned items?
How long does it take to process a refund?
We do not do replacement orders
Non-returnable products
They have not collected my return
Warranty procedures
Refunds deadline
Have you received my returned items?
How long does it take to process a refund?
We do not do replacement orders
Non-returnable products
They have not collected my return
Warranty procedures
Order Issues
My order hasn't been delivered yet.
Problem in Customs
Modify my order
Cancel my order
How do I know if my order has already been shipped?
I received a damaged product
I received an incorrect product
An item from my order is missing
I bought a product but now it has a different price on the web
Missing parts of a product
Problem in Customs
Modify my order
Cancel my order
How do I know if my order has already been shipped?
I received a damaged product
I received an incorrect product
An item from my order is missing
I bought a product but now it has a different price on the web
Missing parts of a product