How can I return an item?

When can I return a product?

You can return the items in its original state within 14 days of receiving it. 

The returned product must be in the same condition as it was received in, in the original box or bag of the brand, well sealed, and inside an additional box or bag so that the shipping company is unable to put labels on the product. Defects within the parcel or product could lead to the cancellation of the refund.

How do I return it? 

Pack all of the products securely in the package in order to prevent any damages.

Print and fill out the return sheet inside the package.

To make the shipment, please go to any transport agency that you prefer and indicate the name and address of our logistics facilities:

Nativilis Limited
Registered in England & Wales
at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

Tel: 020 3239 9055
E-mail: info@nativilis.co.uk

Please remember to introduce the return sheet so that we know the details of your order.